XLRI | Delhi-NCR

Refund Policy

1. General Position on Refunds – As a general rule, the Course Fee paid is non-refundable. Any refund request will be considered jointly on a case-by-case basis, and the decision arrived at shall be final and binding on the student.
2. Cut-off Date for Refund Requests – Students may submit a refund request up to the cut-off date specified for the programme, which shall be prior to the registration closure date or 14 working days prior to the commencement of the programme, whichever is earlier. Requests received within this window, if approved, will be processed after deduction of a refund processing fee of INR 5,000 plus applicable taxes.
3. Refund Requests After Cut-off but Before Commencement – Requests received after the cut-off date but before commencement of the programme will not be entertained.
4. No Refunds Post-Commencement – No refund requests will be entertained once the programme has commenced, except as otherwise expressly provided under this policy.
5. Programme Cancellation or Postponement –
   1. In the event the programme is cancelled by the Institute, students will receive a full refund of the programme fee, including applicable taxes.
   2. If the commencement of the programme is postponed by more than one month from the originally announced start date, students may request a full refund, including applicable taxes.
6. Scenarios Where the Course Fee Will Not Be Refunded – Notwithstanding anything stated above, the Course Fee shall not be refunded under the following circumstances:
   1. Failure of the student to meet the minimum academic requirement before the end of the programme.
   2. The student does not qualify for the award of a certificate and fails to clear assessments.
   3. The student withdraws from the programme of their own accord after commencement.
7. Repeat Programme/Academic Year – A student eligible to repeat a programme or academic year must pay the Course Fee applicable to the batch they join for the repeat. Fees already paid for the completed year will not be adjusted or carried forward.
8. Deferment – There shall be no provision for a student to switch from one programme to another, unless mutually agreed by the parties on a case-by-case basis.
9. Processing Timeline – Approved refunds will be processed within 14 business days from the date of approval.
10. Submission of Requests – All refund requests must be submitted in writing to [email protected].